MICROSOFT DYNAMICS SUPPORT

What is support? Is it the ability to get help when systems are down and the company is at a standstill? Is it the opportunity to get advice on new functionality that you need for the business? Or is it simply somebody to turn to when you have forgotten how to do something on the system?

eBECS recognises that support can mean all those things and more; the reality is that no one customer will see support in the same way and therefore they need a support package tailored to their needs.

Welcome to eBECS support for Microsoft Dynamics - tailored to you, available when you need it. For all customers the start of their support experience is the eBECS support portal where registered users with security access to the eBECS support site can log new incidents and track the progress of existing incidents 24 hours a day, 7 days a week at their convenience. From then on in, it is entirely up to you what you want eBECS to support you with

Do you want eBECS to provide the reassurance of a quarterly technical audit of your solution or agree a technical consulting package at the outset that can be used for a variety of different tasks through the year? You decide?

Do you want eBECS support consultants to be available to work on your issue 24 hours a day 7 days a week or only during normal business hours? You decide?

Do you want eBECS to only deal with system problems or do you want the eBECS support team to help your users with their "how do I do" type questions? You decide?

Do you want eBECS to identify the potential problem and provide you with estimates to fix on a time and materials basis or do you want a fully inclusive service? You decide?

Do you want eBECS to extend the support portal to not only cover Microsoft Dynamics AX but all your applications so that we become your company wide internal support service? You decide?

Welcome to eBECS support for Microsoft Dynamics - tailored to you, available when you need it.

Whatever support package you build for your needs, from the lightest support offering to the most comprehensive, you will have the confidence of knowing that you will be dealing with consultants that have real implementation experience, who know that support is about finding resolutions and that proactive support is always better than reactive support.

To understand more about the eBECS support offering and what eBECS can build for you, Contact Us