eBECS Post Implementation Checklist

Business Strategy

• How will this system better enable me to execute my business strategy?
• Is this system, as currently implemented, adequate to support my business growth projections?

Support and Training

• Could further training improve the level of benefits delivered or reduce ongoing costs?
• Could additional documentation improve the operations of the new system?
• Is the current post go-live support program responsive and effective?

Business Process Alignment

• Have your company’s business processes been flowcharted and documented?
• Are there changes in business processes that could improve benefits delivered or reduce ongoing costs?

Reporting and Data Analysis

• Is your system providing the information that is required to run the business?
• Is there a need for additional reporting or data analysis?
• Do users have the tools necessary to access data without costly programming efforts?

Security

• Is there adequate security in place?  
• Is data integrity being maintained within the system and in relation to integrated systems?

Performance

• Are users of the system satisfied with its performance and capabilities? 
• Are third parties such as customers and suppliers satisfied with the service?
• Does the system process transactions at an adequate speed?
• Has the system demonstrated an ability to handle peak loads expected mid or long-term?
• Are your employees following critical operational procedures (maintenance, backup, recovery, etc.)?

Total Cost of Ownership

• What is the actual operating cost of the new system?
• How does the actual operating cost of the system compare with what was anticipated?

Open Issues

• Are there still gaps between planned versus delivered requirements?
• Are there any remaining challenges required to complete the implementation?
• Is the process completely finished?