Microsoft Dynamics 365 for Field Service – Understand customers’ changing expectations

Think you know your customers and their service delivery needs? Don’t be so sure, because those needs are ever-changing.

The challenge is to make unpredictable customers predictable. Getting better insight into your customers allows you to anticipate their needs and exceed their expectations in field service. And that’s just one area where the new Dynamics 365 for Field Service excels.

In this webinar, you’ll learn how to better understand the ever-changing needs of your customers while still providing the high level of service necessary to increase customer satisfaction.

You’ll learn ways to:
• Ensure that your field service technicians are prepared with the right information and equipment to get the job done right – first time, on time
• Create efficiencies so that more work orders can be completed with more satisfied customers, allowing your business to grow
• Forge lasting and trusted customer relationships, building new business through positive word of mouth recommendations.

Don’t keep your customers waiting any longer. Customers want you to deliver what you have promised and surpass their expectations. Field service automation software allows you to schedule more efficiently so your technicians are never late for another appointment and don’t require a second visit.

Who is this Webinar for?

This webinar is aimed at those who are key decision makers in organisations that deliver field service, in roles such as Operations Director, Field Service Director, Finance Director, Customer Services Director, CEO, HR Director and IT Director.

The field service and BI capabilities explored will be of particular interest to Construction, Architecture, Engineering, Property Services, Product Service and Utilities organisations.

Why you should attend this Webinar

Field service challenges and opportunities are changing all the time. You owe it to yourself, your organisation and your customers to understand the ‘art of the possible’.

Please click here to view the webinar.